“The intangibles are not something you can measure” – Me
In this show we will discuss:
- Some Basketball history
- What are intangibles?
- Intangibles within the organization
- Helping other SEs and PMs
- Writing and performing training
- Intangibles common to the organization and to customers
- Instead of sending a user guide alone, highlight the parts that matter
- Follow up to inform the customer that the email is received and you are working on an ask.
- Pick up the phone and work with the customer instead of going back and forth via email
Some more links from the show: